Toyota offers to buy bZ4X electric SUVs with wheels that can fall off

Toyota didn’t know why this was happening, but the automaker said it would investigate and fix the problem once engineers figured out why the wheels were loose. Now, more than a month later, Toyota has yet to identify the problem and is offering to simply buy SUVs from customers who no longer want to wait for a solution to the problem.

Because the problem became apparent shortly after the SUVs went on sale, only about 260 BZ4X owners in the United States have experienced this situation. There are others who have ordered an SUV but haven’t received it yet when the “Don’t Drive” warning was issued. These customers could never accept delivery of their SUVs.

The automaker has offered a range of options beyond a buyout and is asking owners to be patient. Toyota is also offering customers free use of another Toyota vehicle until the problem is found and fixed. Toyota is also offering owners $5,000 towards paying for their car or as a partial refund on the purchase price. Toyota will also extend the vehicle’s factory warranty for the duration – whatever that may be – when the SUVs have been taken out of service.

For customers who simply want to sell their vehicles back, the exact buyback terms may vary depending on various government regulations and the specific situation of the owner.

The BZ4X is nearly identical to Subaru’s Solterra electric SUV. The two Japanese automakers jointly developed the vehicles. However, Subaru did not have to recall any SUVs in the United States because none were delivered before the problem was discovered.

Toyota is not the first automaker to recall electric vehicles in recent years. General Motors has offered to buy back Chevrolet Bolt electric vehicles following reports of battery fires. There were potentially many more cars involved in this case than in the case of several BZ4Xs, but Bolt owners could at least continue to use their cars with certain restrictions. Eventually GM found the source of the problem and can now replace batteries in vehicles that needed them. GM did not say how many customers took advantage of the buyout offer.

Leave a Reply

Your email address will not be published.